Frequently Asked Questions
Why Won’t My Order Go Through?
There are several reasons your order may not be completed:
- Insufficient funds in your account
- Expired debit or credit card
- Billing address mismatch with your card statement
How Do I Set Up an Account?
Creating an account is easy:
- Add items to your Shopping Cart
- Click Proceed to Checkout
- Fill out your billing information
- Check the box to Create an Account and set a password
To log back in, click My Account at the top right corner of the website. You can reset your password or edit account details from there.
Loyalty Program Details
The Wandering Bull offers $5 Bull Bucks for every 100 points earned for online orders
- You must be logged in to earn points
- Every $1 spent at WanderingBull.com = 1 point
- Earn 10 points for leaving product reviews
- Check your points on your account page
To log back in, click My Account at the top right corner of the website. You can check balance under My Bull Bucks.
Is This The Wandering Bull That Used to Be in Attleboro, MA?
Yes! Paul and Andy Bullock ran The Wandering Bull in Attleboro, MA for years. In 2011, Chris Bullock moved the store to Washington, NH.
How Can I Get a Catalog?
We no longer print catalogs, but we send Quarterly Brochures with product selections and special offers. Sign up here or email sales@wanderingbull.com to receive mailings.
Want exclusive weekly sales updates? Sign up for Emails at the bottom of our homepage!
I Don’t Want to Order Online. What Are My Options?
You can order without using our website:
- Call us at 1-800-430-2855 (Mon – Fri, 9 AM – 4:30 PM EST)
- Fill your cart and print your order to mail with a check or money order
- Write your order details on paper, add $9.95 for shipping, and mail with your payment
We no longer accept fax orders—please call or email instead!
How Do I Order with a Purchase Order?
We accept signed official Purchase Orders from businesses and institutions.
- Website orders must be paid online
- Use the Print Order Form option after adding items to your cart
- Email your Purchase Order to sales@wanderingbull.com
- Mail your Purchase Order to P.O. Box 496, Washington, NH 03280
Need a W-9? Email sales@wanderingbull.com.
What Is Your Mailing Address?
📍 The Wandering Bull, LLC
P.O. Box 496
Washington, NH 03280
How Long Will My Order Take to Arrive?
- Most U.S. orders arrive in 2-3 business days
- Orders to western states take 4-5 days
- International orders may take 2+ weeks, depending on customs
Why Do You Need My Email & Phone Number?
We collect this information for order updates and customer support:
- Your email allows us to send tracking information
- Your phone number helps us contact you for order questions
We never sell or share your information.
Do You Ship Internationally?
Yes! International orders must be prepaid and are shipped via USPS. Shipping rates are estimated at checkout.
Prices are listed in U.S. dollars, and additional exchange or customs fees may apply.
📌 Click here for international shipping details.
Do You Have a Walk-In Store?
We operate from a warehouse in Washington, NH.
Visitors are welcome by appointment—please call 800-430-2855 before visiting to check road conditions and availability.
Do You Sell Tobacco?
No, we do not sell tobacco products.
Why Can’t I Reset My Password?
To reset your password, you must be registered on WanderingBull.com.
- You will receive an email with reset instructions
- If you don’t receive it, check your Spam folder or try a different browser
- If you still have trouble, try setting up an account
Placing an order does not automatically create an account.
Do You Charge Sales Tax?
No! The Wandering Bull, LLC is based in New Hampshire, which does not require sales tax.
Can I Return an Item?
We guarantee satisfaction!
- Returns within 15 days (unused, unopened) qualify for a refund or store credit
- If we made an error, we cover return shipping
- Returns after 15 days incur a 20% restocking fee
- Special orders, custom items, and cut materials are non-returnable
📌 Please call ahead for return authorization and include your invoice with the return.